Privacy Policy
Last updated 14 October 2026
This policy explains how Mould Removal Suffolk ("we", "us"), part of the ISG Specialist Group, collects and uses personal data when you use mouldremovalsuffolk.co.uk and send us an enquiry. We handle your data in line with UK GDPR and the Data Protection Act 2018.
Who is responsible for your data
Mould Removal Suffolk is the controller of the personal data collected through this website. You can contact us about this policy using the contact form.
What we collect
When you submit an enquiry we collect your name, phone number, email address, town or postcode and the details you give about your mould problem. We also collect technical data such as IP address, browser type and pages visited, through cookies and similar technologies described in our Cookie Policy.
How we use it
We use enquiry details to respond to you, arrange surveys, provide quotes and carry out work. Our lawful bases are your consent when you submit the form, steps taken at your request before entering a contract, and our legitimate interest in running and improving the website. We use analytics data to understand how the site is used.
Who we share it with
We share data with other companies in the ISG Specialist Group where needed to handle your enquiry, and with service providers that host the website, process forms and supply analytics, including Google. We do not sell your personal data.
How long we keep it
We keep enquiry data for as long as needed to deal with your request and for a reasonable period afterwards for record keeping, then delete it. Where we carry out work, we keep records for as long as legal and accounting rules require.
Your rights
You have the right to access, correct or delete your data, to restrict or object to its use, to data portability, and to withdraw consent at any time. To exercise these rights, contact us through the contact form. You can also complain to the Information Commissioner's Office at ico.org.uk.
Security
We take reasonable technical and organisational steps to protect your data from loss, misuse and unauthorised access.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
Tell us about your mould problem
Send a few details and we will get back to you to arrange a survey. Photos can be sent when we reply.